pklack's Privacy Policy

1 Information We Collect

During registration and use of pklack's services, we may collect the following types of information:

• Identity information: Your full name, date of birth, national ID number, or passport number.
• Contact information: Email address and mobile number.
• Financial information: Transaction details via bKash, Nagad, Rocket, or bank transfer. We do not store your full payment card details.
• Technical information: IP address, browser type and version, device information, cookies, and log data.
• Usage information: Details about which games you have played, how long you played, your betting history, and your preferences.
• Communication records: Records of your conversations with our customer support team.

2 How We Collect Information

We collect information in the following ways:

• Information provided directly: Information you provide directly during registration, the account verification process, or when contacting us.
• Automatically collected information: Information collected automatically through cookies, web beacons, and similar technologies when you visit our website.
• Information received from third parties: Information received from payment providers and identity verification services, which is needed to ensure the security of our services.

3 Purpose of Using Information

pklack uses your personal information for the following purposes:

• To create, manage, and verify your account.
• To process financial transactions, including deposits and withdrawals.
• To improve the quality of our services and develop new features.
• To prevent fraud, money laundering, and other illegal activities.
• To provide you with customer support.
• To comply with legal obligations.
• To ensure responsible gaming and to identify problematic behavior.
• To send you relevant offers and promotional information based on your consent.

4 Data Storage and Security

pklack places the highest importance on protecting your personal information. We use industry-standard security practices:

• SSL encryption: All information transmitted on our website is protected by SSL (Secure Socket Layer) encryption technology.
• Data encryption: Stored sensitive information is kept secure using industry-standard encryption methods.
• Restricted access: Only authorized staff may access your personal information.
• Regular audits: Our security systems are reviewed and improved on a regular basis.
• Data retention period: We retain your information for a defined period based on legal obligations and business requirements.

Although we make every effort to protect your information, it is not possible to guarantee that transmitting information over the internet is completely secure. We therefore ask you to keep your account password confidential and not share it with anyone.

5 Disclosure of Information and Third Parties

pklack does not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

• Service providers: With organizations that provide payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support, who work on our behalf and are bound by strict confidentiality agreements.
• Legal obligations: When disclosure is required by law, court order, or the direction of a regulatory authority.
• For protection purposes: When disclosure is essential to prevent fraud, illegal activity, or security threats.
• Business transfers: Your information may be transferred in the event of a company merger, acquisition, or sale of assets.
• With your consent: For purposes where you have given explicit consent.

6 Cookies Policy

The pklack website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of the website, such as maintaining your login state.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand and improve how our website is used.

You can control cookies by changing your browser settings. However, disabling some cookies may affect the functionality of the website.

7 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to object: The right to object to your information being used for certain purposes.
• Right to data portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing of your information is based on your consent, the right to withdraw that consent at any time.

To exercise these rights, contact our support team.

8 Privacy of Minors

pklack is for users aged 21 and above only. We do not knowingly collect personal information from minors. If we learn that a minor has used our services, we will immediately close their account and delete the information collected.

If you believe a minor is using our services, please inform us immediately.

9 International Transfer of Information

Your information may be transferred internationally where necessary to provide our services. In such cases we ensure that:

• The receiving party complies with appropriate data protection standards.
• Suitable protective measures, such as contractual safeguards, are in place.
• Data transfers are carried out only to the extent necessary.

10 Changes to the Privacy Policy

pklack may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on our website.

Changes will take effect as soon as they are published on this page. It is recommended that you review this page on each visit. Continued use of our services after changes have been made will be considered as your agreement to the new policy.

11 Responsible Gaming and Privacy

We are committed to ensuring responsible gaming. To this end, we may monitor your gaming activity and intervene if necessary. This information is used for your protection and is not used for any other purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Applicable Law and Jurisdiction

This privacy policy is governed in accordance with applicable international data protection laws and regulations. We respect and protect the privacy rights of users worldwide.

Any dispute relating to this policy will first be addressed through negotiation. If negotiation fails, the matter will be resolved through the appropriate legal forum.